At Foody Takeout, we are committed to providing you with a seamless, secure, and world-class dining experience. To ensure that every transaction is processed safely and that our local restaurant partners receive their full earnings, we apply a transparent Service Fee structure.

This policy explains how these fees work and why they are necessary to maintain the “Pure Foody Experience.”

1. What is the Service Fee?

Every digital transaction on our platform is processed through Paystack, Nigeria’s most secure payment gateway. To facilitate this high-level security, bank-grade encryption, and 24/7 payment availability, a small Service Fee is added to your order total at checkout.

This fee ensures that:

• Your payment details are always encrypted and safe.

• You can pay via Card, Bank Transfer, or USSD with instant confirmation.

• Your money is held securely until your order is successfully processed.

2. Fee Breakdown: Orders Under ₦2,500

For most everyday meals, snacks, and drinks, we keep the fees as low as possible.

• Rate: 1.53% of the order total.

• Example: If your meal and delivery total is ₦1,000, your service fee will be just ₦15.30.

3. Fee Breakdown: Orders of ₦2,500 and Above

For larger orders (bulk meals, group orders, or premium platters), the transaction processing requirements from our banking partners change.

• Rate: 1.53% + ₦100 Flat Fee.

• Why the ₦100? This additional flat fee is a “Transaction Record Fee” applied by payment processors for high-value transactions. It allows us to provide enhanced tracking and priority support for these larger orders.

4. Transparency at Checkout

We do not believe in hidden costs. You will always see the exact “Service Fee” or “Transaction Fee” calculated and displayed on your screen before you click the “Pay Now” button.

5. Why We Don’t “Hide” This in Food Prices

Many platforms hide their fees by increasing the price of the food itself. At Foody Takeout, we choose integrity.

• Our Promise: The food price you see on the app is the exact price the restaurant set.

• By separating the Service Fee, we ensure that our restaurant partners keep 100% of their hard-earned money to keep their kitchens running and their quality high.

6. Failed Transactions & Refunds

In the rare event of a failed transaction where your money is debited but the order is not confirmed:

• Auto-Reversal: Most banks will reverse the funds within 24 hours.

• Wallet Credit: If the order was cancelled after payment, your refund (inclusive of the service fee) will be credited to your Foody Wallet for instant use on your next meal.

Questions?

If you have any questions regarding our payment structure, feel free to reach out to our support team at support@foodytakeout.com.ng or visit our office in Gidan Kwano.